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We use an insured Next Working Day Standard delivery service for UK Mainland addresses and send out goods as soon as they are available. Non UK Mainland delivery addresses will take longer and cost more. We will make every attempt to notify you of any delay. Next working day delivery is from the time of dispatch, not from the time of order placement.

You MUST have placed your order BEFORE NOON for the goods to reach you the next working day. Orders placed after NOON will be dispatched the next working day. An order placed Friday before NOON will reach you during the working day on Monday for example, but an order placed after NOON on Friday would not be dispatched until the following Tuesday and then delivered on Wednesday.

Orders placed on Saturday, Sunday and Monday will be dispatched on Tuesday.

19th December is the last day to order for guaranteed pre-christmas deliveries to UK Mainland addresses.

Mainland UK deliveries are made between 8am and 6pm, Monday to Friday, Bank Holidays excepted.

All parcels require a signature.

Please ensure someone is available to sign for the parcel.
Alternatively please supply a business address at which the parcel can be signed for.
If delivery is not to the registered cardholder address then you will be asked for additional information before your order is confirmed. This may effect delivery schedules.
If you require a re-delivery you may incur an additional charge.

Adverse or severe weather may disrupt delivery times.

All shortages or discrepancies must be notified by email within 24 hours of receipt of your delivery.

Skis and Snowboard bindings will not be mounted when purchased online for safety and compatibility reasons. We will not mount ski bindings by a ski boot sole length measurement. Bindings will be supplied un-mounted in all cases, as it is impossible to safely set up skis and snowboards without the rider being present. We will send the skis or snowboard and bindings out to you unmounted. You can bring your skis or snowboard, bindings and boots along with your Carters360 receipt to our Reading store and we will mount them free of charge. Please allow at least a couple of hours during busy weekends for this. Please bring your receipt. Once a new pair of skis or snowboard and bindings have been mounted (except for a ski and binding system set up where drilling is not required) they cannot be refunded or exchanged.

Carters strongly believe in recycling and preserving the environment. In conjunction with our beliefs your goods may be dispatched in pre-used packaging in order to cut down unnecessary waste.

Standard Delivery Charges

UK Mainland Only:

Next Day Delivery for all orders to Mainland UK addresses will be charged at £9.95

Non UK Mainland addresses will cost more and take longer. Please contact us for a quote before ordering.

Bulky/heavy items will be charged at £10 extra no matter the value.

Next Day Delivery not available to Non UK Mainland addresses, theses include the following: Channel Islands, Scottish Highlands & Islands (Postcodes - AB, IV, KA, KW, HS, PA, PH, ZE, DG, TR21-25,) Northern Ireland and Isle of Man, International & B.F.P.O

For deliveries to all Non UK Mainland destinations you need to add the appropriate delivery surcharge to your order. UK Mainland or Non UK Mainland addresses are determined by the delivery company not by If in doubt, or your country does not appear in the lists please contact Carters360 Dispatch department for a quote before ordering.

If ordering from a Non UK country you are responsible for any and all import duties, charges and taxes into your country.

Due to customs and fuel charges deliveries to Non EU Countries will cost a minimum of £80 but exact charges must be confirmed by before you order.

Dispatch department opening times are the same as the Caversham Road Store.
Tel: 0118 959 9022

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